Frequently Asked Questions (FAQs)

We've compiled a list of our members most frequently asked questions. If you don't find the answer to your question here, give us a call at 215-934-3500 or 800-832-PFCU (outside the metropolitan area) and speak to a Member Service representative. We look forward to answering your questions.

Choose a help topic or FAQ below

  1. Active Alerts FAQs
  2. Online Account Opening FAQs
  3. Getting Started with Teller Net
  4. Direct Connect for Quicken/Quickbooks FAQs
  5. Teller Net FAQs
  6. Member to Member Transfer FAQ
  7. Tuition Rewards FAQs
  8. Purchase Rewards FAQs
  9. Visa Secure FAQs
  10. Teller Phone FAQs
  11. ClickSWITCH FAQs
  12. Debt Consolidation FAQs
  13. Secure Support FAQs
  14. External Transfer FAQs
  15. Pay A Person FAQs

"I am a Philadelphia based blogger and a busy mom. I like to share ways to get the most amount of fun in your day, no matter what things you have going on. Money and debt planning are very important, whether it is so you can travel more, have more adventures with the kids, or just to feel less stressed. Having a PFCU financial expert answering my questions and helping to guide me through these issues was extremely helpful."

DEBI - OurWabisabiLife.com

Refer your Friends
National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.