TELLER PHONE FAQS

How do I sign up for Teller Phone account access? What is my Personal Identification Number (PIN)?

To request a temporary Personal Identification Number (PIN), contact a Member Services Representative at 215-934-3500 or 800-832-PFCU from outside Philadelphia. Please note that your PIN is not the same number for your ATM or debit card.

I am receiving a busy signal when I try to access Teller Phone. What is wrong?

This means that Teller Phone won't be able to process your transaction at this time due to high call volume or system maintenance. A busy signal may occur during heavy use of Teller Phone, i.e. Monday, Thursday and Friday mornings. It is suggested that users attempt to logon again as connections may become available. If this message is returned for an extended period of time there may be a technical issue that our staff is attempting to resolve.

For your convenience account access is also available through our online banking service by visiting pfcu.com. Details are available on the Teller Net FAQ page.

Teller Phone Message - "The account number or PIN you have entered is invalid"

Member's account numbers are six (6) digits in length. If you don't know your account number, contact a Member Services Representative at 215-934-3500 or 800-832-PFCU from outside Philadelphia.

I know I'm entering my correct PIN Number, but Teller Phone tells me it is not valid. What's wrong?

If you use letters to remember your PIN, keep in mind that the letters of your PIN correspond to a telephone number pad.

Example - If your PIN is BABY, type in 2229. If you are still having trouble, contact a Member Services Representative at 215-934-3500 or 800-832-PFCU from outside Philadelphia.

I am pressing the numbers that the Teller Phone audio menu tells me to, followed by the pound sign (#), but I keep getting routed to the previous menu. What is wrong?

You do not have to press the pound sign (#) after all menu options; HOWEVER, you will need to enter it during specific transactions and commands when prompted by the system. Listen closely to the Teller Phone operator's instructions.

When I attempt to enter dollar amounts when prompted in Teller Phone, the amounts are not being correctly recognized. What is wrong?

When entering a dollar amount in Teller Phone, you do not need to signify a decimal point. For example, if $35.00 is your desired amount, enter 3-5-0-0. If you enter only 3-5, it will be recognized as $0.35. Teller Phone will prompt you to confirm that the information you provided is correct by pressing #. If it is incorrect, you can re-enter the dollar amount by pressing 2.