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PHONE: 215-934-3500 or 800-832-PFCU

ABA Routing # 236084298

Traveling Abroad?

If you are traveling outside of the United States and require assistance with your PFCU Check Card, click here to access the international contact numbers for your location.

Planning a Trip?

Did you know when you travel there could be restrictions for your protection when using your VISA or ATM card? Cardholders may access an ATM for up to $205.00 or $505.00 per day depending on your limit; however, restrictions can apply to purchases made with your PFCU Check Card or ATM card. Restrictions vary depending on your destination. For example, did you know that some ATMs located abroad only allow withdrawals from a checking account? If you only have a PFCU ATM card and a savings account, you will need to open a checking account prior to leaving the country to ensure access to your funds while abroad. To minimize any other disruptions please update your account by adding a phone number that you will have access to during your travels.

Instructions To Remove VISA Restrictions When Traveling

  • Ensure that your account reflects a phone number where you can be contacted during your trip
  • Send a faxed or written request to PFCU including your destination, time frames, along with your signature.
  • Faxed requests should be sent at least 24 hours before your departure to PFCU Account Services 215-934-3544.
  • Written requests need to be received by PFCU at least 24 hours before your departure date at the following address:

Philadelphia Federal Credit Union
Attention: Account Services
12800 Townsend Road
Philadelphia, PA 19154-1003

Foreign Transaction Disclosure to Cardholders

Purchases and cash advances made in foreign countries and foreign currencies will be billed to you in U.S. dollars.

The conversion rate to dollars will be at (1) the wholesale market rate or (2) the government-mandated rate, whichever is applicable, in effect one day prior to the processing date, increased by one-percent.

Due to recent changes in how foreign fees are disclosed you may notice a foreign item charge posted to your account if you were out of the country. Below is a brief explanation of what this charge is.

Foreign Transaction Fee

A foreign transaction fee is the 1% fee assessed by VISA when a member has a transaction in a foreign country that requires a currency conversion. This fee has always been assessed by VISA; however, until recently it was included in the actual transaction so it was not questioned. Recent regulation changes require that we disclose this fee separately. Members will now see this fee posted as a separate charge.

Travel Preparations and Travel Safety TIPS

Don't get caught unprepared when traveling abroad. Check out VISA's travel preparations and safety tips before your trip at VISA's Tips.

Need to Report a PFCU ATM/Check Card Lost or Stolen?

To report your ATM/Check Card lost or stolen, contact the PFCU Call Center during normal business hours at 215-934-3500 or 800-832-PFCU, and press 0 to speak with a Member Service Representative.

Business Hours
Monday through Friday, 8:00 a.m. to 8:00 p.m.
Saturday, 8:30 a.m. to 2:00 p.m.

After normal business hours, please call Teller Phone at 877-TEL-PFCU to report your card lost or stolen. You will need to have your member number and personal identification number (PIN) available to access Teller Phone. Follow the menu prompts below to block your card:

  1. Select option #7-Additional Options Menu.
  2. Select option #6-Card Blocking Menu.
    • To block a specific card number press 1.
    • To block all cards on this account press 2.
    • To go back to the previous menu press #.

Instructions After Calling to Report Card Lost or Stolen

  1. Stop using any remaining cards that have the same numbers. For example: If joint owner had a card with the same number or if an additional plastic card was requested on your account.
  2. Destroy the remaining cards immediately by cutting them lengthwise through the magnetic stripe.
  3. Return any destroyed (cut) cards to the credit union at the following address:

Philadelphia Federal Credit Union
12800 Townsend Road
Philadelphia, PA 19154
Attention: Loss Prevention