Traveling Abroad?

If you are traveling outside of the United States and require assistance with your PFCU Check Card, click here to access the international contact numbers for your location

Planning a Trip?

Did you know when you travel there could be restrictions for your protection when using your VISA or ATM card? Cardholders may access an ATM for up to $205.00 or $505.00 per day depending on your limit; however, restrictions can apply to purchases made with your PFCU Check Card or ATM card. Restrictions vary depending on your destination. For example, did you know that some ATMs located abroad only allow withdrawals from a checking account? If you only have a PFCU ATM card and a savings account, you will need to open a checking account prior to leaving the country to ensure access to your funds while abroad. To minimize any other disruptions please update your account by adding a phone number that you will have access to during your travels.


You can easily set travel notices through our mobile and online banking platforms.

  • If using mobile banking, select "Card Management" from the top menu
  • If using online banking, select "eServices" from the menu bar and click on "Card Management"

Select "Set Travel Notice"

Complete the fields for Start Date, End Date and the Destination(s)
If you are traveling to multiple destinations during your trip, you can add up to 10 destinations.

We use this information to make sure your cards are not declined while you are traveling. You can set a travel notice for up to one year.

Instructions To Remove VISA Restrictions When Traveling

  • Ensure that your account reflects a phone number where you can be contacted during your trip
  • Send a faxed or written request to PFCU including your destination, time frames, along with your signature.
  • Faxed requests should be sent at least 24 hours before your departure to PFCU Account Services 215-934-3544.
  • Written requests need to be received by PFCU at least 24 hours before your departure date at the following address:

Philadelphia Federal Credit Union
Attention: Account Services
12800 Townsend Road
Philadelphia, PA 19154-1003

Foreign Transaction Disclosure to Cardholders

VISA International Fee: A foreign transaction fee, or Visa International Service Assessment, is the 1% fee assessed by VISA when a member has a transaction processed in a foreign country that requires a currency conversion from a foreign currency to U.S. dollars. This foreign transaction fee is assessed by VISA when a transaction is processed outside of the United States, which may include transactions performed over the internet. In other words, even if you are located in the United States when the purchase is made, if your transaction is processed by a merchant located outside of the United States, you will be assessed a foreign transaction fee. All foreign transaction fees are calculated based upon the amount of the transaction after it is converted to U.S. dollars. The conversion rate set by Visa is from the range of rates available in wholesale currency markets for the applicable processing date, which may vary from the rate Visa itself receives; or the rate mandated by a government or governing body in the country in which the transaction occurred for the applicable processing date. Members will see this fee on their account as a separate charge.

Travel Preparations and Travel Safety TIPS

Don't get caught unprepared when traveling abroad. Check out VISA's travel preparations and safety tips before your trip at VISA's Tips.

Need to Report a PFCU ATM/Check Card Lost or Stolen?

To report your ATM/Check Card lost or stolen, contact the PFCU Call Center during normal business hours at 215-934-3500 or 800-832-PFCU, and press 0 to speak with a Member Service Representative.

Business Hours
Monday through Friday, 8:00 a.m. to 8:00 p.m.
Saturday, 8:30 a.m. to 2:00 p.m.

After normal business hours, please call Teller Phone at 877-TEL-PFCU to report your card lost or stolen. You will need to have your member number and personal identification number (PIN) available to access Teller Phone. Follow the menu prompts below to block your card:

  1. Select option #7-Additional Options Menu.
  2. Select option #6-Card Blocking Menu.
    • To block a specific card number press 1.
    • To block all cards on this account press 2.
    • To go back to the previous menu press #.

Instructions After Calling to Report Card Lost or Stolen

  1. Stop using any remaining cards that have the same numbers. For example: If joint owner had a card with the same number or if an additional plastic card was requested on your account.
  2. Destroy the remaining cards immediately by cutting them lengthwise through the magnetic stripe.
  3. Return any destroyed (cut) cards to the credit union at the following address:

Philadelphia Federal Credit Union
12800 Townsend Road
Philadelphia, PA 19154
Attention: Loss Prevention

National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.