TELLER NET FAQS

How do I sign for Teller Net account access?

Teller Net account access is automatically established when a member opens an account at the Philadelphia Federal Credit Union. All you will need to get started is a password. To obtain your password, please call 215.934.3500 or 800.832.PFCU (outside the metropolitan area) and speak to a Member Services Representative.

First time users will log in using your new PFCU account number and temporary password. Once you have logged in successfully, you will need to change your log-in credentials from your PFCU password to a unique user ID. You will then be instructed to create a new password.

The enhanced login security authenticates your computer with a one-time code sent via text, phone or email. Double-check the information you entered and click save and continue.

Existing members may change their Password by clicking on the "My Profile" link on the top right of the screen, choose the "Change Password" option and follow the instructions.

The User ID or password you have entered is invalid.

Teller Net account access is automatically established when a member opens an account at Philadelphia Federal Credit Union. If you receive this error message, the User ID or password may be incorrect. If you do not know your account login information, contact a Member Services Representative at 215-934-3500 or 800-832-PFCU (outside the metropolitan area) or visit any branch location.

What is involved with Enhanced Login Security and why is it necessary?

Enhanced Login Security is an added security measure PFCU has implemented to help protect our members’ accounts and information. Identity thieves are becoming more and more sophisticated about stealing information, and this is one of the ways we can confirm that you are, in fact, you when you conduct your online banking. During your first login, you will choose how you want to receive a one-time access code when we need to confirm your identity. You will be able to choose between a text-message, automated voice call, or email. You will also have the option to set up some questions that can be asked if you are unable to use the other options.

On the Enhanced Login Security page, someone else’s phone number and email address are displayed.

The phone number and email address are fictitious, and are part of the upgraded security system we’ve put into place to prevent identity thieves from accessing your member information. Once you have logged in and registered your actual phone number and email address, the system will display your information. However, only the last four digits of your phone number will display and parts of your email address will be masked. All of this helps to protect you from someone who might, for example, look over your shoulder or take a picture of your screen without your knowledge.

Your member account has been locked.

For security purposes an account is locked if an invalid password has been attempted three (3) times. Please call 215-934-3500 or 800-832-PFCU (outside the metropolitan area) and speak to a Member Services Representative to correct the problem.

The available balance listed for one of my accounts is highlighted in gray. What does this mean?

If there is a hold on one of your accounts, the available balance listed on the “My Account” home screen will appear in gray font. You can click on the account to view the share hold or pending withdrawals.

The page has expired due to inactivity.

For security and member access reasons, we have established an activity timeout limit of ten (10) minutes. This limit disconnects any Teller Net user that has not conducted activity by submitting a request to our host before the timeout is activated. Additionally, it is very important to click "SIGN OFF" when you have completed your online banking session. If you skip this important security step, you will get an error message when you try to log back into the system. We have included this feature to ensure that someone else can’t reopen your browser and access your account or get information about you or your account.

You can change your timeout session by clicking on the “My Profile” link on the top right of the screen. Choose the “Change Timeout” option and reset for 15 or 20 minutes. Be sure to click on the “Change Timeout” button below to confirm your reset selection.

Note - If you receive a timeout error immediately after attempting to login please verify that your browser settings are configured as instructed below: 

Click Start --> Settings --> Control Panel --> Internet Options --> Under the "General Tab", go to Temporary Internet Files --> Settings --> then confirm that under "Check for newer versions of stored pages", the "every visit to the page" or "automatically" button is selected.

When the above is set to "never," or other selection a timeout and (Timestamp) error may occur. Lastly - It is suggested that you close and reopen your browser after any changes.

I got a message that said "The Teller Net system is temporarily unavailable. Please try again later." What's wrong?

This means that Teller Net won't be able to process your transaction at this time due to system maintenance. You can try back in about an hour.

How can i tell if my Browser is compatible with Internet Banking?

Click here to view your browser compatibility.

I have a question that isn’t listed here.

Login to Teller Net and click on the “Check our FAQs” link that appears at the bottom of your home page.