Teller Phone: Phone Banking

Philadelphia Federal Credit Union's (PFCU) Teller Phone gives you free access to your accounts all day, every day, through any touch-tone phone. You can check account balances, transfer funds and make loan payments at home, work or on the road!

Just call 1-877-835-PFCU (7328)

Teller Phone allows you to

  • Verify your savings account & checking accounts balance and status.
  • Listen to your transaction history.
  • Transfer funds between accounts.
  • Transfer funds to other members' accounts.
  • Make loan payments.
  • Place stop payments on checks.
  • Change your PIN and password.
  • Block a credit or debit card if lost or stolen.
  • Request withdrawals by check.

Teller Phone Menu & Short Cuts

Easily navigate through our system with the following Phone Menu & Shortcuts:

  • 111 - Transfer Funds within Account
  • 112 - Member to Member Transfer
  • 12 - Withdraw Funds by Check
  • 13 - Check Stop Payment
  • 21 - Balance of all Accounts
  • 221 - Checking/Money Market Account Inquiry
  • 222 - Savings Inquiry
  • 223 - Loan Inquiry
  • 224 - CDs and IRA Inquiries
  • 3 - Change Personal Identification Number (PIN)
  • 4 - Enter a Different Account Number
  • 5 - Block a Card
  • 8 - To exit Teller Phone
  • 9 - Repeat
  • 0 - Transfer to Member Service (during business hours)
  • * - Return to Previous Menu

Need help? We’ve got your back.

Start by reviewing the Teller Phone: Frequently Asked Questions (FAQ). You can also start a live chat with us or reach out to PFCU's Customer Service Number 215-934-3500 or 800-832-PFCU (outside the metropolitan area).

Learn more about Teller Net.

Your all-in-one solution to PFCU Online Banking. Check all of our resources and features like shared access, electronic bill payer, mobile banking apps, text banking, eDeposits, Online Mortgage Access, and more by visiting our Teller Net Service Page.

National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.