How to Submit a Secure Messaging Ticket

  1. Login into Teller Net and click on the Support link in the upper right hand corner, which will bring up our Support Overlay Screen. Click on the Secure Support link.
    Secure Support
  2. That will bring up this screen where you can search our Knowledge Base (FAQs) for quick answers or submit your own ticket. To submit our own ticket, click on the New Message Link.
    Secure Support
  3. Fill out the Subject and Description fields and click on the Submit button. You also have an option to attach a file to the ticket if needed. Screenshots of the error messages you are receiving are helpful.
    Secure Support
  4. To check the status of a ticket you have submitted, click on the Check Message Status to bring up all tickets you have submitted.
    Secure Support
  5. Click on each ticket to bring up more details of that ticket.
    Secure Support

"In straying from the traditional life path, I've always had to be strategic with my finances so I happily welcomed a meeting with Erin, a money expert at PFCU. Aside from learning about her life story, I gained an understanding of the local roots of PFCU, learned that it's the institution of choice of some of the people with whom I've previously met and also became genuinely interested in their Kasasa cash back checking accounts! I'd recommend checking them out for anyone in the Philly area looking to build their savings!"

ROB - Robs10kFriends.com

Refer your Friends
National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.