PHONE: 215-934-3500 or 800-832-PFCU

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ClickSwitch FAQS

What is ClickSWITCH?

ClickSWITCH makes it easy for you to quickly and securely switch your current automated payments and direct deposits from your existing financial institution to your new PFCU account. You can monitor the progress and track the status on the "Status" tab, so you'll know exactly when each payment has been switched and you can move the funds to your new account.

Does ClickSWITCH open my new PFCU account?

ClickSWITCH is a service that is included when you open an account with PFCU. You can open an account online or visit your nearest PFCU branch to open a new account.

Getting started with ClickSWITCH is easy. Simply follow one of the steps below:

  1. If you have already logged in to Teller Net, our online banking system, you can access ClickSWITCH by following these steps:
    1. Log into Teller Net.
    2. Go to eServices > ClickSWITCH.
    3. Read and accept the terms of use and you are ready to make switches. Select the desired tab and follow the instructions to create and submit your switches.
  2. You can also give us a call at 215-934-3500 or 800-832-PFCU (outside the metropolitan area), stop by any of our PFCU branches, or fill out the form to the right to receive an email so you can start the switch process.
    1. Once you receive your ClickSWITCH email, log into PFCU's ClickSWITCH Portal
    2. Where with a few clicks you can close old accounts, transfer direct deposits and/or switch automatic payments to your PFCU account.
    You'll also need to gather all of your automated payments and direct deposit information to get your switches started. A previous statement is great source for information on the automated payments and direct deposits tied to an account.

How long is my SwitchTRACK code valid?

The code is valid for 90 days and if you do not use the service, a new code would need to be generated for you.

If I forget my SwitchTRACK code, why can't I just get my original? Why do I need a new one?

If your original code was never activated, and no password was setup, you can use the original code. However, if your code was activated and a password was setup, and you no longer remember the password, you will need to get a new code generated.

How long will it take for me to switch my payments?

Timing for each payment switch can vary depending on the type of payment, biller and the method needed to switch the payment.

Automated payments and direct deposits typically take between 7-10 days to switch, but can be faster with certain billers. It's always a good idea to review your switch status page for the most current information regarding each switch.

Do I need to call my billers to confirm the switch?

We display the status for each automated payment or direct deposit on the "Status" tab. If a switch shows as "Completed" there's no need to contact the biller. For switches that are "Pending" for more than 10 days, you may want to contact the biller to confirm the status.

Does ClickSWITCH work with direct deposit?

Yes! Indicate the type of direct deposit you want to switch and complete the required information.

Please note: some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request.

What should I do if my employer is not listed in the ClickSWITCH Direct Deposit Database?

You will be asked for additional information to complete the switch. You should add as much information as you can and submit it to ClickSWITCH. ClickSWITCH will do the research and get the switch started. You can also print the form and take it to your employer.

Can I switch my beneficiaries with ClickSWITCH as well?

No. ClickSWITCH is set up to help you switch your automatic payments and direct deposits. If you choose to designate beneficiaries for any new accounts, you will need to do this directly with PFCU.

If anything I am changing with ClickSWITCH is rejected, how will I know?

You will be contacted via email.

Why do I need to enter my billing account number?

Your billing account number is required by the biller to ensure your identity and to update the account information in their system.

Which address should I use for my biller?

A number of billers are included in our system. If we do not have a biller's address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers' payment addresses displayed in the "Help" or "Contact Us" areas of their websites.

Can I switch a payment if I don't have the billing information?

You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the switch. Your name, biller's name and account number are required. For some billers, an address and phone number will populate automatically; however, if the biller is not in our database we'll need you to provide the biller's address and phone number as well.

What if I forget to include a payment in my switches?

You can easily add additional switches any time! Simply log into your ClickSWITCH account and click the "Start a New Switch" button.

What if my switch isn't completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to "Completed," or you've confirmed with your billers that your payment account information is updated in their systems.

When is it safe to move/remove funds from my prior account?

We recommend keeping enough money in your old account for approximately 30 days, to cover each payment until the switch status is "Completed." This is especially important for any payments that might be due during 14 days after you initiate a switch.

My SwitchTRACK code isn't working, what should I do?

Please contact a Member Service Representative at 215-934-3500 or 800-832-PFCU (outside the metropolitan area) or visit any PFCU branch location for assistance with your SwitchTRACK code.

Is ClickSWITCH secure?

Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information.

How do I get help setting up my switches?

You can visit any PFCU branch location or contact a PFCU Member Service Representative at 215-934-3500 or 800-832-PFCU (outside the metropolitan area) for assistance setting up your switches.

What is an automated payment?

An automated payment (or ACH) is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

What is a direct deposit?

A direct deposit is any payment that you receive from a person or organization directly into your account. These include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Can I switch payments from multiple financial institutions? How?

Yes! You can switch payments from any financial institution using ClickSWITCH. Simply enter your other financial institution account details in the "My Profile" tab. When setting up your switches, choose which financial institution account the payments or deposits are switching from in the account drop-down.

I'm having technical difficulties.  Who should I contact?

Please contact a PFCU Member Service Representative at 215-934-3500 or 800-832-PFCU (outside the metropolitan area) or email service@pfcu.com if you have any difficulties.


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Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Since they are not a deposit of the Philadelphia Federal Credit Union, investment accounts do not qualify for Excess Share Insurance (ESI). Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.