Purchase Rewards FAQs

This rewards program lets you earn rewards by using your Philadelphia Federal Credit Union debit card to purchase merchandise and services. The program is available to all debit cardholders. There is no limit to the rewards you can earn, so the more you use your PFCU debit card, the more rewards you can earn!

• When you open an account, you will be able to activate offers associated with the checking account you used when opening your account. 
• To find offers, scroll through available merchant offers and select the ones you want to activate. 
• Once activated, shop at those merchants – whether online or in-store or both – depending on the offer. 
• After making a qualifying purchase, the offer will automatically be applied, and you will receive cash back in your checking account up to 30 days after the offer is redeemed.

1. Click on the Join the Purchase Rewards banner or the Join button on the offers.
2. From the Opt-in screen, click on Join button.

You have now registered and can start earning cash back.

Yes, this program is free! There is no cost associated with this program, making it easy for you to earn rewards. This rewards program is just another benefit of using your PFCU debit card.

You have to use your PFCU debit card that is associated with your primary checking account to earn rewards. This program is not applicable for your credit card.

Choose an offer and click on the Activate button. Once you have activated an offer, you are able to take advantage by shopping and paying with the registered card on your checking account. Nothing else is required. You will automatically receive the reward.

There are several options to search for offers.

• If you are looking for an offer from a specific merchant, sort by merchant/offer categories, e.g. Leisure & Entertainment. Some merchants may have offers displayed in multiple categories.
• You can sort offers by Newest, Expiring soonest and alphabetically (both ways).
• You can also search for a merchant – just type in the merchant's name in the search field.

You can also use a combination of sort, search and category.

When viewing an offer, click on the More details link associated with each offer to see the detailed Terms & Conditions.

Specific details for each offer will be included in the Terms & Conditions associated with the offer. Please check there to learn more.

Specific details for each offer will be included in the Terms & Conditions associated with the offer. Please check there to learn more.

The expiration date is the last day you can shop and earn a reward for that offer.

A "minimum spend" for an offer is the minimum amount you must spend in order to qualify for the offer. If an offer has no minimum spend, it means that you will receive the offer on any purchase from the associated retailer.

Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are indicated and may include a redemption code. Please read offer Terms & Conditions to determine how to redeem each offer.

No, but you don't need to use it. It will be removed automatically once it has expired or the terms of the qualifying purchase have been met.

The Earn summary page indicates the status of each redeemed offer. If it is a one-time offer, the offer will move from the Active offers page to the Earn summary page within 30 days after the purchase has been made. If the offer is available to be redeemed multiple times, it will continue to show in the Active offers page until it is no longer available to use, as well as appear on the Earn summary page within 30 days after the purchase has been made. This funding of your cash back is automatic and can be up to 30 days after the purchase occurred.

You can see a complete list of your linked and active offers on the Active offers page. Once an offer has expired or the terms of qualifying purchase met, it will be removed from this page.

The only thing you need to do at checkout is use the debit card associated with the account enrolled in Purchase Rewards to pay for the goods or services associated with the offer. If the purchase meets the requirements of the offer, it will be automatically applied.

Your offers will be activated for the debit card on your primary checking account. You can see which account the offer is linked to, by clicking on the More details button for the offer on the Active offers page and if redeemed, by viewing the offer information on the Earn summary page.

The cash back will go into your primary checking account associated with your debit card. You can see which account is linked by clicking on the More details button for the offer on the Active offers page and if redeemed, by viewing the offer information on the Earn summary page.

A qualified purchase will show up in the Earn summary page with the expected cash back.

This status means that your offer has been applied and we are processing the cash back request, but it has not yet been applied to your checking account.

This status means that you should have received the cash back in your checking account.

Unfortunately, something went wrong during the processing of the cash back on the transaction. Please contact a Member Services Representative with the details of the offer including the transaction date and the amount of purchase. You may also be asked to supply the transaction receipt.

Your rewards will typically be deposited to your checking account the month after you make the purchase related to the offer. We cannot credit your checking account at the time of purchase since we are not sharing your personal information like card data but applying the offer after the transaction occurs. For example, any rewards you redeem in the month of May typically will be credited to your checking account by the end of June. Once the cash back has been deposited into your checking account, your transaction status will be updated to 'Received' on the Earn summary page.

If you believe you have fulfilled the terms of the offer, it has been more than 30 days since your purchase, and you have not received the appropriate cash back, please contact a Member Services Representative with the details of the offer including the transaction date and the amount of purchase. You may also be asked to supply the transaction receipt.

Unfortunately, something went wrong with the settlement of the cash back on the offer. Please contact a Member Services Representative with the details of the offer including the transaction date and the amount of purchase. You may also be asked to supply the transaction receipt.

Yes, all the cash back you have earned since you opted in is included in the total cash back.

No. Your personal information is not shared with merchants. In fact, no personal information leaves PFCU.

To find out more, please read the PFCU's Privacy Policy.

To find out more, please read PFCU's Privacy Policy.

You can opt out by clicking on the Opt-out page and clicking the Remove me button.

Once you opt out, you will have up to 30 days to view your current Purchase Rewards account and rejoin. If you rejoin after 30 days, you will no longer have any active offers and your Earn summaries will show as zero.

No, unfortunately not. If you choose to leave Purchase Rewards, you will no longer earn cash back from offers when you shop. Any offers that you redeemed before you left will appear in the Earn summary page.

If it was a qualifying purchase, then the cash back should appear on the Earn summary page. However, you won't be able to redeem any offers after you have opted out.

Yes, you will still have access to the Earn summary page for 30 days and be able to see all your past and processing transactions.

Yes, you will have up to 30 days to view your current Purchase Rewards account and rejoin. If you rejoin after 30 days, you will no longer have any active offers and your Earn summaries will show as zero.

This program is administered through a third-party. All personal identifiable information is secure and is not shared with the third-party. Our third-party will make best efforts to collect all of the rewards due to you. PFCU is not liable for cash back rewards, but will work with the partner to ensure a great customer experience.

Please contact a Member Services Representative if you have any questions.

If you believe you have not received your reward for a transaction on an activated offer you have up to 60 days after the transaction has been made to raise a query.

If you close your primary checking account, you run the risk of not receiving any rewards that may be due back to you.

Yes, if the offer Terms & Conditions allow this.Keep in mind that the requirements of the activated offer still must be met, and the cash back will be calculated on the final transaction amount.

We can help with that! Contact a Member Services Representative with the name of the merchant and we'll contact them to discuss.