Online & Phone Banking FAQs

Teller Phone account access is automatically established when you open an account at Philadelphia Federal Credit Union. To request a temporary Personal Identification Number (PIN), contact a Member Services Representative at 215-934-3500 or 800-832-PFCU from outside Philadelphia. Please note that your PIN is not the same number for your ATM or debit card.

This means that Teller Phone won't be able to process your transaction at this time due to high call volume or system maintenance. A busy signal may occur during heavy use of Teller Phone, i.e. Monday, Thursday and Friday mornings. We suggest you try again as connections may become available. If this message is returned for an extended period of time, there may be a technical issue that our staff is attempting to resolve.

For your convenience, account access is also available through our Online Banking service. (See FAQs below)

Teller Phone account access is automatically established when you open an account at Philadelphia Federal Credit Union. If you receive this error message, the account number may be incorrect.

Note - Member numbers are six digits in length. If you don't know your member number, contact a Member Services Representative at 215-934-3500.

Unless changed by a PFCU member, the PIN default is the same four-digit number you chose when you opened your account. If you are still having trouble, contact a Member Services Representative at 215-934-3500.

You no longer have to press the pound sign (#) after all menu options; HOWEVER, you will need to enter it during specific transactions and commands when prompted by the system. Listen closely to the Teller Phone operator's instructions.

When entering a dollar amount in Teller Phone, you do not need to signify a decimal point. For example, if $35.00 is your desired amount, enter 3-5-0-0. If you enter only 3-5, it will be recognized as $0.35. Teller Phone will prompt you to confirm the information you provided is correct by pressing #. If it is incorrect, you can cancel the transaction by pressing 2.

Online Banking account access is automatically established when you open an account at Philadelphia Federal Credit Union. All you will need to get started is a password. To obtain your password, please call 215-934-3500 and speak to a Member Services Representative.

First time users will log in using your new PFCU account number and temporary password. Once you have logged in successfully, you will need to change your login credentials from your PFCU password to a unique user ID. You will then be instructed to create a new password.

The enhanced login security authenticates your computer with a one-time code sent via text, phone or email. Double-check the information you entered and click save and continue.

Existing members may change their Password by clicking on the "My Settings" link on the top right of the screen, choose the “Edit” link next to the password field and follow the instructions.

Online Banking account access is automatically established when a member opens an account at Philadelphia Federal Credit Union. If you receive this error message, the User ID or password may be incorrect. If you do not know your account login information, contact a Member Services Representative at 215-934-3500 or visit any branch location.

Enhanced Login Security is an added security measure PFCU has implemented to help protect our members’ accounts and information. Identity thieves are becoming more and more sophisticated about stealing information, and this is one of the ways we can confirm that you are, in fact, you when you conduct your online banking. During your first login, you will choose how you want to receive a one-time access code when we need to confirm your identity. You will be able to choose between text message, automated voice call, or authenticator app. You will also have the option to set up some questions that can be asked if you are unable to use the other options.

The phone number and email address are fictitious, and are part of the upgraded security system we’ve put into place to prevent identity thieves from accessing your member information. Once you have logged in and registered your actual phone number and email address, the system will display your information. However, only the last four digits of your phone number will display and parts of your email address will be masked. All of this helps to protect you from someone who might, for example, look over your shoulder or take a picture of your screen without your knowledge.

For security purposes, an account is locked if an invalid password has been attempted three times. Please call 215-934-3500 and speak to a Member Services Representative to correct the problem.

If there is a hold on one of your accounts, the available balance listed on the “My Account” home screen will appear in gray font. You can click on the account to view the share hold or pending withdrawals.

For security and member access reasons, we have established an activity timeout limit of 10 minutes. This limit disconnects any Online Banking user that has not conducted activity by submitting a request to our host before the timeout is activated. Additionally, it is very important to click "SIGN OFF" when you have completed your online banking session. If you skip this important security step, you will get an error message when you try to log back into the system. We have included this feature to ensure that someone else can’t reopen your browser and access your account or get information about you or your account.

Note - If you receive a timeout error immediately after attempting to log in, please verify that your browser settings are configured as instructed below:

Click Start --> Settings --> Control Panel --> Internet Options --> Under the "General Tab", go to Temporary Internet Files --> Settings --> then confirm that under "Check for newer versions of stored pages", the "every visit to the page" or "automatically" button is selected.

When the above is set to "never," or other selection a timeout and (Timestamp) error may occur. Lastly, we suggest you close and reopen your browser after any changes.

This means Online Banking won't be able to process your transaction at this time due to system maintenance. You can try back in about an hour.

Visit our browser compatibility page.