Apply today by filling out our online application.
Mortgage Support
Position Title: Mortgage Support
Job Type: Full-Time
Classification: Non-Exempt
Salary: Starting at $16.85 - $20.68 per hour *based on experience
You should consider this description the foundation of your job, not its boundaries. You should expect to participate in activities not described here, which enhance the quality of service to the member. Your success will be greatly enhanced by adapting a learning attitude and a willingness to take on additional responsibilities.
As a member of this team, your primary responsibility is to serve and satisfy the credit union members. This includes whether your job involves dealing with members directly or providing service to someone who does.
This position requires the employee to provide support while preparing RESPA disclosures. These duties are key to ensuring proper disclosure and meeting regulatory deadlines. Striving to provide excellent member service is employee’s primary goal.
Essential Functions & Basic Duties
- Review loan details in loan processing system to ensure all screens are completed.
- Follow up on loan documents, mortgages and title policies for closed First Mortgage loans.
- Upon receipt of closing packages call members or Title Agents to gain any missing documentation for the file.
- Verify and check loan documents after the loan closing.
- Liaison between PFCU and Cenlar regarding escrow and loan level issues.
- Contact insurance companies and taxing authorities as needed.
- Must meet departmental minimum standards.
- Collect fees and prepare pre-approvals as needed.
- Accumulate HMDA information per minimum standard.
- Submit monthly reports to manager by third business day of the month.
- Process cancelled and denied loans.
- Cross-sell Credit Union products.
- Provide general information to members regarding credit union products and services.
- Attend homebuyer seminars with loan originators as needed.
- Ensure department security procedures are adhered to.
- Consistently maintain expected level of production.
- Resolve various member inquiries through clear and detailed explanations.
- Serve as backup to mortgage processor and loan originator regarding conventional and FHA loans.
- Serve as back-up to loan department administrator.
- Contribute to the team effort by performing all other duties as required.
- Thorough knowledge of Encompass system
- Working knowledge of Symitar system
- PC proficiency required
- Excellent written and oral communication skills
- Must be detailed oriented
- Ability to work in a fast-paced environment
- Basic knowledge of all Credit Union products and services.
- Thorough knowledge of Loan policy and procedures
- Knowledge of proper methods of verifying identification via phone.
- Knowledge of proper phone etiquette.
- Basic knowledge of how to read credit reports.
Qualification
- Excellent verbal and written communication skills.
- Minimum 1 year administrative experience in a financial institution, preferably loan related.
- Employees must have at least 1 year of employment with PFCU before posting.
- NMLS registration is required according to the SAFE Act.
- Ability to work in a fast-paced environment and meet deadlines.
- Ability to work evening and weekend hours as required with little or no prior notice
- Ability to effectively handle conflict and resolve problems.
- Have a basic understanding of mortgage and loan department products.
- Ability to lift 25 pounds.
- Ability to operate office equipment
- Employee must register with the NMLS Registry as required by the S.A.F.E. Act.
Why Work For Us...
- Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
- Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
- Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
- Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
- Community Benefits: It's not just a job – it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
- An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
Philadelphia Federal Credit Union is a full-service financial institution with locations in Philadelphia and Columbia County, PA.