Contact Center Advisor

Position Title: Contact Center Advisor
Job Type: Full-Time
Classification: Non-Exempt
Salary: $17.00 - $18.00 per hour  *based on experience
Monday through Friday, $2 differential pay is applicable when working 5 PM to 6 PM, as well as on Saturday

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. This includes providing prompt, efficient and courteous service while processing transactions, answering questions and cross servicing.

What You'll Be Doing

  • Serve and satisfy member needs via telephone in a professional manner while providing general information and cross selling products and services.
  • Utilize product knowledge to establish new relationships with potential members who call to inquire about membership.
  • Perform various member transactions including but not limited to: transfers, withdrawals, loan payments, certificate transactions, account maintenance, card requests and assistance with technological services.
  • Process requests for new loan products by preparing applications for review by loan processors and informing members regarding status of credit applications.
  • Support all sales initiatives to achieve sales goals.
  • Perform miscellaneous back office duties and other tasks as assigned.

What You'll Be Doing

  • Serve and satisfy member needs via telephone in a professional manner while providing general information and cross selling products and services.
  • Utilize product knowledge to establish new relationships with potential members who call to inquire about membership.
  • Perform various member transactions including but not limited to: transfers, withdrawals, loan payments, certificate transactions, account maintenance, card requests and assistance with technological services.
  • Process requests for new loan products by preparing applications for review by loan processors and informing members regarding status of credit applications.
  • Support all sales initiatives to achieve sales goals.
  • Perform miscellaneous back office duties and other tasks as assigned.

On-Site training is required for the first 90 days of employment. Potential hybrid opportunity available upon completion of training/assessment.

What Qualifications You'll Need

  • Minimum high school diploma or equivalent.
  • 12 months previous exposure to customer service preferred.
  • Previous financial and/or member service experience desired.
  • PC proficiency required.
  • Strong people skills and a knack for problem solving.
  • Ability to work independently with minimal supervision.

What Qualifications You'll Need

  • Minimum high school diploma or equivalent.
  • 12 months previous exposure to customer service preferred.
  • Previous financial and/or member service experience desired.
  • PC proficiency required.
  • Strong people skills and a knack for problem solving.
  • Ability to work independently with minimal supervision.

Why Work For Us...

  • Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
  • Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
  • Community Benefits: It's not just a job – it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Why Work For Us...

  • Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
  • Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
  • Community Benefits: It's not just a job – it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
GET STARTED

Apply today by filling out our online application.