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Contact Center Advisor
Position Title: Contact Center Advisor
Job Type: Full-Time
Classification: Non-Exempt
Salary: $17.00 - $18.00 per hour *based on experience
Monday through Friday, $2 differential pay is applicable when working 5 PM to 6 PM, as well as on Saturday
Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. This includes providing prompt, efficient and courteous service while processing transactions, answering questions and cross servicing.
What You'll Be Doing
- Serve and satisfy member needs via telephone in a professional manner while providing general information and cross selling products and services.
- Utilize product knowledge to establish new relationships with potential members who call to inquire about membership.
- Perform various member transactions including but not limited to: transfers, withdrawals, loan payments, certificate transactions, account maintenance, card requests and assistance with technological services.
- Process requests for new loan products by preparing applications for review by loan processors and informing members regarding status of credit applications.
- Support all sales initiatives to achieve sales goals.
- Perform miscellaneous back office duties and other tasks as assigned.
On-Site training is required for the first 90 days of employment. Potential hybrid opportunity available upon completion of training/assessment.
What Qualifications You'll Need
- Minimum high school diploma or equivalent.
- 12 months previous exposure to customer service preferred.
- Previous financial and/or member service experience desired.
- PC proficiency required.
- Strong people skills and a knack for problem solving.
- Ability to work independently with minimal supervision.
Why Work For Us...
- Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
- Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
- Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
- Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
- Community Benefits: It's not just a job – it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
- An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
Philadelphia Federal Credit Union is a full-service financial institution with locations in Philadelphia and Columbia County, PA.