GET STARTED
Apply today by filling out our online application.
Assistant Branch Manager
Position Title: Assistant Branch Manager
Job Type: Full-Time
Classification: Non-Exempt
Salary: Starting $19.00 - $20.00 per hour
As a member of this team, your primary responsibility is to serve and satisfy the credit union members. This includes whether your job involves dealing with members directly or providing service to someone who does. You will manage and be held accountable for the overall successful operation of a retail branch office in the absence of a Branch Manager.
What You'll Be Doing...
- Serve and satisfy the credit union members by resolving problems, responding to complaints, and providing service within the guidelines set forth by the Philadelphia Federal Credit Union.
- Open and close assigned branch location and oversee the daily operation of the branch in the absence of the Branch Manager.
- Assist in delivering a professional branch image including but not limited to; employee dress and appearance, current marketing materials displayed, cleanliness and order of branch office, reporting facilities issues immediately, and following up until issues a resolution is in place.
- Make independent judgmental decisions regarding member transactions, technical, and operational issues as needed.
- Create and modify employee schedules as required to meet member traffic flow demands.
- Provide leadership and guidance to all staff members including but not limited to; assessing situations and making judgment calls, member related issues, out of balance conditions, ensuring compliance with regulations.
- Assist with training new employees on systems and credit union policies and procedures.
- Serve as a mentor for all staff members, with significant focus on sales and service.
- Adhere to PFCU's policies in delegating, assigning, and training, supervising, and disciplining employees; communicating periodically with employees on job performance.
- Conduct monthly one-on-one coaching sessions with all team members, providing feedback to ensure they meet expectations, and are on target to meet assigned goals.
- Provide monthly feedback to Branch Manager on coaching, monitoring, and supervision of staff.
- Preparation of various monthly reports to include, but not limited to; branch and teller cash audits and monthly negotiable instrument audits and quality control reviews.
- Perform transactions relevant to the balancing of the branch.
- Process and quality control transactions related to the system, as well as locate teller out of balance conditions.
- Communicate any teller or branch out of balance condition of $500 or more to the Branch Manager, Internal Auditor, and VP of Member Service by the next business day.
- Process and quality control loan documents.
- Perform platform duties on a relief or overload basis as needed.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional and personal networks, and participating in professional societies.
- Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA).
- Perform miscellaneous back office duties and other tasks as assigned.
What Qualifications You'll Need...
- Minimum high school diploma or equivalent.
- 2 years supervisory experience, preferably in a financial institution.
- Must meet the eligibility requirements for NMLS.
- PC proficiency required.
- Strong people skills and a knack for problem solving.
- Ability to travel within regional branch network as needed.
Why Work For Us...
- Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
- Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
- Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
- Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
- Community Benefits: It's not just a job – it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
- An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.