If you have any questions or concerns, please contact us so we can assist!
Phone Fraud
Be suspicious if someone calls claiming to be us.
Let us know if you receive one of these calls.
Never give private information, such as your Social Security number, account or credit card number, username, password, one-time passcode, etc., over the phone unless you initiated the call directly to PFCU.
If you receive an automated call or a call from someone claiming to be a Philadelphia Federal Credit Union employee and they ask for your account information (such as your online banking username, password, one-time passcode, credit card number, account number, etc.) do not give them any information. Even if the caller has an identifying piece of information or the call appears to be from our phone number, the call is not legitimate. Scammers are able to spoof phone numbers to make it appear that the call is coming from a trusted source. The credit union will not call you and ask for this information. Hang up and contact us directly at 215-934-3500.
In addition, don't agree to any offer or prize where you have to pay a registration or shipping fee, or send money, to claim the "prize." Don't be pressured to make an immediate decision.