ABA Routing and Transit Number # 236084298
Teller Net account access is automatically established when a member opens an account at the Philadelphia Federal Credit Union. All you will need to get started is a password. To obtain your password, please call 215.934.3500 or 800.832.PFCU (outside the metropolitan area) and speak to a Member Services Representative. They will assign you with a temporary password.
First time users will log in using your new PFCU account number and temporary password. Once you have logged in successfully, you will need to change your log-in credentials from your PFCU password to a unique user ID. You will then be instructed to create a new password.
The enhanced login security authenticates your computer with a one-time code sent via text, phone or email. Double-check the information you entered and click save and continue.
Existing members may change their Password by clicking on the "My Profile" link on the top right of the screen, choose the "Change Password" option and follow the instructions.
Absolutely! While the new system offers a host of new features to help you manage your finances, the basic features and functions will remain. You’ll still be able to view statements, view recent transactions, pay bills, set reminders, etc. And many things, such as Electronic Bill Payer will be easier, and you’ll find the new menus and screens are much more user-friendly.
Enhanced Login Security is an added security measure PFCU has implemented to help protect our members’ accounts and information. Identity thieves are becoming more and more sophisticated about stealing information, and this is one of the ways we can confirm that you are, in fact, you when you conduct your online banking. During your first login, you will choose how you want to receive a one-time access code when we need to confirm your identity. You will be able to choose between a text-message, automated voice call, or email. You will also have the option to set up some questions that can be asked if you are unable to use the other options.
The phone number and email address are fictitious, and are part of the upgraded security system we’ve put into place to prevent identity thieves from accessing your member information. Once you have logged in and registered your actual phone number and email address, the system will display your information. However, only the last four digits of your phone number will display and parts of your email address will be masked. All of this helps to protect you from someone who might, for example, look over your shoulder or take a picture of your screen without your knowledge.
For security purposes an account is locked if an invalid password has been attempted three (3) times. Please call 215-934-3500 or 800-832-PFCU (outside the metropolitan area) and speak to a Member Services Representative to correct the problem.
If there is a hold on one of your accounts, the available balance listed on the “My Account” home screen will appear in gray font. You can click on the account to view the share hold or pending withdrawals.
This message may occur when many users neglect to exit properly by clicking the "Sign Off" icon during heavy use of Teller Net. i.e. Monday, Thursday and Friday mornings. It is suggested that users attempt to log-in again as connections may become available. If this message is returned for an extended period of time there may be a technical issue that our staff is attempting to resolve.
For your convenience, account access is also available through our Teller Phone service by calling 1-877-TEL-PFCU (7328) or 215-934-3500 and press 1. All you need to access your account is a touchtone phone. Details are available on PFCU.COM at Teller Phone and Teller Phone FAQs.
For security and member access reasons, we have established an activity timeout limit of ten (10) minutes. This limit disconnects any Teller Net user that has not conducted activity by submitting a request to our host before the timeout is activated. Additionally, it is very important to click "SIGN OFF" when you have completed your online banking session. If you skip this important security step, you will get an error message when you try to log back into the system. We have included this feature to ensure that someone else can’t reopen your browser and access your account or get information about you or your account.
You can change your timeout session by clicking on the “My Profile” link on the top right of the screen. Choose the “Change Timeout” option and reset for 15 or 20 minutes. Be sure to click on the “Change Timeout” button below to confirm your reset selection.
Note - If you receive a timeout error immediately after attempting to login please verify that your browser settings are configured as instructed below:
Click Start --> Settings --> Control Panel --> Internet Options --> Under the "General Tab", go to Temporary Internet Files --> Settings --> then confirm that under "Check for newer versions of stored pages", the "every visit to the page" or "automatically" button is selected.
When the above is set to "never," or other selection a timeout and (Timestamp) error may occur. Lastly - It is suggested that you close and reopen your browser after any changes.
This means that Teller Net won't be able to process your transaction at this time due to system maintenance. You can try back in about an hour.
Login to Teller Net and click on the “Check our FAQs” link that appears at the bottom of your home page.
215-934-3500 or 800-832-PFCU (outside the metropolitan area)
©2011 Philadelphia Federal Credit Union. 12800 Townsend Road, Philadelphia, PA 19154-1003.
Your savings federally insured to at least $250,000 and backed by the
full faith and credit of the United States Government. National Credit Union
Administration, a U.S. Government Agency.
ESI Additional coverage up to $250,000 provided by Excess Share Insurance Corporation, a licensed insurance company.
ABA Routing and Transit Number # 236084298.