PHONE: 215-934-3500 or 800-832-PFCU

ABA Routing # 236084298

Applications Systems Analyst

Mar 23, 2021

Position Title: Applications Systems Analyst
Job Type: Full-Time
Classification: Exempt

The following description should be considered the foundation of your job, not its boundaries. Your success will be greatly enhanced by adopting a learning attitude and by a willingness to participate in and support educational opportunities for your staff.

As a member of this team, your primary responsibility is to serve and satisfy the credit union members. This includes whether your job involves dealing with members directly or providing service to someone who does.

The Applications Systems Analyst will be responsible for research, analyzes, and modifies programming systems including testing, debugging, and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. Writes manuals for users to describe installation and operating procedures. May write documentation to describe program development, logic, coding, and corrections. The analyst provides third level Help Desk Support and will also be responsible for retrieving data and creating reports using basic programming skills. Attention to detail and quality assurance is critical as is the ability to meet deadlines.

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IS&T systems investments. You must be able to work well in a team environment to accomplish development goals. Contributes to complex aspects of a project. Work is generally independent and collaborative in nature.

Essential Functions & Basic Duties

  • Analyze and determine source of system errors, malfunctions, job stoppages, and program information to ensure that operation standards are met and upheld.
  • Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages.
  • Report system problems to appropriate technical staff and confer with them to resolve production issues.
  • Troubleshoot and resolve operational issues for end-users, and assist with end-user question’s or programming inquiries.
  • Assist in development and drafting of operating instruction documents and data analysis methodologies for use by other personnel.
  • Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in mainframe systems.
  • Provide guidance and/or instruction to junior staff members.
  • Work with users to identify and clearly document departmental and credit union needs.  Assist with the evaluation, implementation, testing, documentation and training of new software programs.
  • Perform Third-Level support for Help Desk Requests by resolving problems in a timely matter; thoroughly documenting all requests and solutions; and communicating with users to ensure adequate understanding of solutions.  This may include providing First-Level support on an overload basis.
  • Act as a liaison between management, end users, and software/hardware vendors related to on-going system issues, programs and products to include the reporting and testing of software problems and fixes with the Symitar system.
  • Apply problem-solving and creative thinking skills to anticipate problems or identify new opportunities and make recommendations for change.
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
  • Evaluate requests for new reports and data retrieval; develop and document programs; design foolproof quality assurance; present documentation and training to User; provide documentation and training where necessary to Help Desk.
  • Serve as the ‘Knowledge Leader’ for all development issues regarding your projects.
  • Communicate project statuses to manager and appropriate personnel in a clear, concise and timely manner.
  • Adhere to credit union policy in accordance with security and operational control requirements.
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
  • Provide guidance and/or instruction to junior staff members.
  • Accurately and promptly track Activity hours.
  • Assists personnel in other departments to increase understanding of system operations and effectively integrate new technology.
  • Keeps management well informed of area activities and of any significant problems.
  • Ensures reports are completed accurately and timely.
  • Attends meetings as required.
  • Train and mentor Help Desk to diagnose and resolve basic operational issues
  • Work with third-party consultants and vendors in support of projects and operations


  • Proven experience in the operation of mainframe hardware, software, and standards, as well as data analysis and processing methodologies, and database applications.
  • Extensive practical knowledge of data input and output procedures, job control processes, and system backup protocols.
  • Experience with the core software application Symitar.
  • Excellent analytical, problem-solving, and mathematical skills.
  • Excellent listening and interpersonal skills.
  • Excellent understanding of the organization’s goals and objectives.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written and oral communication skills.
  • Ability to conduct research into systems issues and products as required.
  • Logical and efficient.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.


  • College degree or certification in a technical field is preferred or combination of related work experience.

Physical Requirements if this position

  • Ability to lift 40 pounds & to move equipment from one location to another.
  • Ability to operate office equipment

Why Work For Us…

  • Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
  • Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities: All of our employees are eligible for PTO.
  • Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Equal Employment Opportunity (EEO)

PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.


Take a look at the openings to the left. Email or fax your Resume to us with the information found below.


PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.

National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Excess Share Insurance Corporation 
Additional insurance of up to $250,000 on your savings accounts is provided by Excess Share Insurance Corporation, a licensed insurance company.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Since they are not a deposit of the Philadelphia Federal Credit Union, investment accounts do not qualify for Excess Share Insurance (ESI). Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.