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PHONE: 215-934-3500 or 800-832-PFCU

ABA Routing # 236084298

Contact Center Advisor

Sep 9, 2020

Position Title: Contact Center Advisor
Job Type: Full-Time
Classification: Non-Exempt
Salary: $15.00 - $17.00

Our growing credit union is searching for a detail-oriented team member to provide exceptional service to our members. This includes providing prompt, efficient and courteous service while processing transactions, answering questions and cross servicing.

What You’ll Be Doing…

  • Serve and satisfy member needs via telephone in a professional manner while providing general information and cross selling products and services.
  • Utilize product knowledge to establish new relationships with potential members who call to inquire about membership.
  • Perform various member transactions including but not limited to: transfers, withdrawals, loan payments, certificate transactions, account maintenance, card requests and assistance with technological services.
  • Process requests for new loan products by preparing applications for review by loan processors and informing members regarding status of credit applications.
  • Support all sales initiatives to achieve sales goals.
  • Perform miscellaneous back office duties and other tasks as assigned.

What Qualifications You’ll Need…

  • Minimum high school diploma or equivalent.
  • 12 months previous exposure to handling cash and dealing with the public preferred.
  • Previous financial and/or member service experience desired.
  • PC proficiency required.
  • Strong people skills and a knack for problem solving.
  • Ability to work independently with minimal supervision.

Why Work For Us…

  • Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
  • Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities: All of our employees are eligible for PTO.
  • Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Equal Employment Opportunity (EEO)

PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.

Apply

Take a look at the openings to the left. Email or fax your Resume to us with the information found below.

Email:
hr@pfcu.com

PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.

National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Excess Share Insurance Corporation 
Additional insurance of up to $250,000 on your savings accounts is provided by Excess Share Insurance Corporation, a licensed insurance company.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Since they are not a deposit of the Philadelphia Federal Credit Union, investment accounts do not qualify for Excess Share Insurance (ESI). Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.