PHONE: 215-934-3500 or 800-832-PFCU

ABA Routing # 236084298

Branch Supervisor

Sep 9, 2020

Position Title: Supervisor
Job Type: Full-Time
Classification: Non-Exempt
Salary: $17.00 - $23.00

As a member of this team, your primary responsibility is to serve and satisfy the credit union members.  This includes whether your job involves dealing with members directly or providing service to someone who does. You will manage and be held accountable for the overall successful operation of a retail branch office in the absence of a Branch Manager.

What You’ll Be Doing…

  • Serve and satisfy the credit union members by resolving problems, responding to complaints, and providing service within the guidelines set forth by the Philadelphia Federal Credit Union.
  • Open and close assigned branch location and oversee the daily operation of the branch in the absence of the Branch Manager.
  • Assist in delivering a professional branch image including but not limited to; employee dress and appearance, current marketing materials displayed, cleanliness and order of branch office, reporting facilities issues immediately, and following up until issues a resolution is in place.
  • Make independent judgmental decisions regarding member transactions, technical, and operational issues as needed.
  • Create and modify employee schedules as required to meet member traffic flow demands.
  • Provide leadership and guidance to all staff members including but not limited to; assessing situations and making judgment calls, member related issues, out of balance conditions, ensuring compliance with regulations.
  • Assist with training new employees on systems and credit union policies and procedures. 
  • Serve as a mentor for all staff members, with significant focus on sales and service.
  • Adhere to PFCU’s policies in delegating, assigning, and training, supervising, and disciplining employees; communicating periodically with employees on job performance.
  • Conduct monthly one-on-one coaching sessions with all team members, providing feedback to ensure they meet expectations, and are on target to meet assigned goals.
  • Provide monthly feedback to Branch Manager on coaching, monitoring, and supervision of staff.
  • Preparation of various monthly reports to include, but not limited to; branch and teller cash audits and monthly negotiable instrument audits and quality control reviews.
  • Perform transactions relevant to the balancing of the branch.
  • Process and quality control transactions related to the system, as well as locate teller out of balance conditions.
  • Communicate any teller or branch out of balance condition of $500 or more to the Branch Manager, Internal Auditor, and VP of Member Service by the next business day.
  • Process and quality control loan documents.
  • Perform platform duties on a relief or overload basis as needed.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional and personal networks, and participating in professional societies.
  • Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA).
  • Perform miscellaneous back office duties and other tasks as assigned.

What Qualifications You’ll Need…

  • Minimum high school diploma or equivalent.
  • 2 years supervisory experience, preferably in a financial institution.
  • Must meet the eligibility requirements for NMLS.
  • PC proficiency required.
  • Strong people skills and a knack for problem solving.
  • Ability to travel within regional branch network as needed.

Why Work For Us…

  • Retirement Plan: We offer a Pension and 401K plan to help secure our employees’ future.
  • Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
  • Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
  • Employee Amenities: All of our employees are eligible for PTO.
  • Community Benefits: It’s not just a job – it’s a community. That’s why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
  • An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Equal Employment Opportunity (EEO)

PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.


Take a look at the openings to the left. Email or fax your Resume to us with the information found below.


PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia’s Fair Chance Hiring Law.

National Association of Federal Credit Unions 
PFCU is a proud member of the National Association of Federal Credit Unions
National Credit Union Administration 
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
Excess Share Insurance Corporation 
Additional insurance of up to $250,000 on your savings accounts is provided by Excess Share Insurance Corporation, a licensed insurance company.
Equal Housing Lender 
We do Business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.

We provide links to external websites for your convenience. Philadelphia Federal Credit Union does not endorse and is not responsible for their content, links, privacy or securities policies.

Please note that the amount of money contained in your investment accounts are considered non-deposit products and therefore, are not NCUA insured, not credit union guaranteed, may lose value, are not guaranteed by any government agency. Since they are not a deposit of the Philadelphia Federal Credit Union, investment accounts do not qualify for Excess Share Insurance (ESI). Securities, Financial Planning and Insurance products are offered through LPL Financial, and its affiliates, Member FINRA, SIPC. LPL Financial and Philadelphia Federal Credit Union are independent entities.