Call Center Member Service Representative I in the Northeast area (Bilingual preferred)

Job Title: Call Center Member Service Representative I
Department: Member Services
Reports To: Call Center Manager
FLSA: Non-Exempt


The following description should be considered the foundation of your job, not its boundaries.  Your success will be greatly enhanced by adopting a learning attitude and by a willingness to participate in educational and promotional opportunities.  You should also expect to participate in activities not described here, which will enable you to consistently provide the highest level of service possible to all members.


Patience, tact, honesty and compassion are essential.  Versatility, confidentiality, coolness under fire and a cooperative spirit are imperative.  Ingenuity in handling changes in credit union procedures, requirements, and member requests is beneficial.


  • Serve and satisfy member needs through the efficient resolution and/or referral of member service and credit related inquiries.
  • Cross-market all products and services.
  • Inform members regarding status of membership and credit applications.
  • Efficiently process requests for new loan products and prepare applications for review by loan processors.
  • Prepare written correspondence to members or on behalf of members as warranted using MS Word.
  • Adhere to internal performance and productivity standards, meet quotas, and maintain logs and surveys.
  • Make sound and equitable decisions regarding member transactions.
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
  • Adhere to credit union policy in accordance with security and operational control requirements.
  • Keep management informed of member concerns and refer more challenging inquiries for resolution.
  • Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA).
  • All other duties as assigned.


  • Basic knowledge of all PFCU products and services
  • Thorough knowledge of the Symitar system
  • Working knowledge of the loan and Visa card system
  • Working knowledge of regulatory requirements, including but not limited to Reg. CC, D, E, and Z
  • PC proficiency in a Microsoft Windows environment required
  • Excellent written and oral communication skills
  • Must be detail oriented
  • Ability to work in a fast-paced environment


  • Minimum High School Diploma or equivalent required.
  • Minimum of 6 months employment with PFCU, or combination of related work experience preferred.
  • PC proficiency in the Microsoft Windows environment preferred.
  • Possess effective organizational and communication skills.
  • Must be attentive and sensitive to details.
  • Ability to work independently with minimal supervision.
  • Ability to lift 10 pounds.
  • Ability to operate office equipment.
  • Ability to sit for extended periods of time.


Take a look at the openings to the left. Email or fax your Resume to us with the information found below.