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Mortgage Processor
Position Title: Mortgage Processor
Job Type: Full-Time
Classification: Non-Exempt
Salary: Starting at $18.36 - $27.54 per hour *based on experience
As a member of this team, your primary responsibility is to serve and satisfy the credit union members. This includes whether your job involves dealing with members directly or providing service to someone who does.
This position requires the employee utilize their experience in processing, and closing, first mortgages and making sound decisions to ensure PFCU’s safety and soundness.
Essential Functions & Basic Duties
- Must meet department minimum standards
- Provide members with a superior level of customer service
- Obtain all information deemed necessary to process loan requests in a timely manner, including but not limited to credit reports, income verification, appraisals, lien searches, etc.
- Provide assistance to members and solve all problems that arise between application and settlement
- Accurately complete all loan commitments as needed.
- Insure proper completion of RESPA, HMDA, and other relevant federal regulations
- Answer member telephone calls
- Coordinate loan closings between members, sellers, and title agents
- Process and submit loan packages accurately to underwriting
- Accurately prepare and have delivered all loan closing packages prior to the settlement dates
- Verify the accuracy of all disclosures and closing documents prior to closing
- Gather necessary mortgage histories, payoffs, VOE, and VOD
- Resolve various member inquires through clear and detailed explanations
- Consistently maintain expected level of production including pipeline management
- Activate private mortgage insurance
- Contributes to the team effort by performing other duties as assigned
- Available for loan closings that may occur after business hours and/or weekends
- Contribute to the team effort by performing other duties as required
- Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA)
- Must be extremely detailed oriented
- Ability to handle multiple priorities in a fast-paced environment and meet deadlines
- Ability to work independently.
- PC proficiency required
- Working knowledge of Symitar system
- Thorough knowledge of mortgage origination system
- Knowledge of the all regulations governing mortgage loans including Reg. Z, Fair Credit Reporting Act, ECOA, RESPA, HMDA and Fair Housing Act, S.A.F.E., Dodd-Frank, etc
- Ability to analyze credit reports, title reports, insurance policies, Fannie Mae reports, condo documents, budgets and by-laws
- Ability to calculate debt ratios, mortgage insurance, taxes, flood insurance and escrows
- Thorough knowledge of PFCU loan policy and procedures
- Ability to handle conflict and resolve problems
- Have a solid understanding of all criteria for home purchase, refinance, debt consolidation loans and subordinations
Qualification
- Experience Preferred
- Self-motivated
- Minimum of 1 year of customer service experience
- Excellent written and oral communication skills
- Ability to work evening and weekend hours as required with little or no prior notice
- Employees must have at least 1 year of employment with PFCU before posting
- Minimum high school diploma or equivalent
- Ability to operate office equipment
- Ability to lift 25 pounds
- Employee must register with the NMLS Registry as required by the S.A.F.E. Act
- Minimum high school diploma or equivalent
- Ability to lift 25 pounds
- Ability to operate office equipment
Why Work For Us...
- Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
- Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
- Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
- Employee Amenities: All of our employees are eligible for PTO as well as an on-site gym to keep you healthy.
- Community Benefits: It's not just a job – it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
- An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.
Philadelphia Federal Credit Union is a full-service financial institution with locations in Philadelphia and Columbia County, PA.